At 7 lucky, we take your privacy seriously. This Privacy Policy explains what personal data we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own information. By registering an account or using any part of the 7 lucky platform, you agree to the practices described here. If you have questions, the FAQ page covers common queries, or you can reach our support team directly.
Last updated: June 2025. Applies to all registered players on 7lucky.app.
When you create an account on 7 lucky, we collect the information you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated through your use of the platform, such as your login history, device type, browser information, IP address, and in-game activity records. Payment-related data — including transaction amounts, timestamps, and payment channel references — is recorded to process deposits and withdrawals accurately and to comply with financial record-keeping requirements. If you contact our support team, we retain the content of those communications to help resolve your query and to improve our service quality over time. We do not collect sensitive personal information such as government-issued ID numbers unless you are required to complete identity verification as part of our responsible gaming or anti-fraud procedures. In those cases, the documents you submit are handled with strict access controls and are used solely for the purpose of verifying your identity. We collect only the minimum data necessary to operate the platform safely and in compliance with applicable Philippine regulations.
The personal data we hold is used primarily to operate and maintain your 7 lucky account, process your transactions, and deliver the gaming experience you expect from the platform. We use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your activity data helps us detect unusual patterns that may indicate fraud, account compromise, or violations of our Terms and Conditions, allowing us to take protective action quickly. We may use aggregated, anonymised data about platform usage to improve game selection, optimise page performance, and develop new features — this data cannot be used to identify any individual player. If you have opted in to receive promotional communications, we may use your email address or mobile number to inform you about relevant offers, bonuses, and VIP programme updates; you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. All data processing activities are carried out in accordance with the purposes stated in this Privacy Policy.
We implement a range of technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 7 lucky platform is encrypted using industry-standard TLS protocols, ensuring that your login credentials and payment details cannot be intercepted in transit. Access to personal data within our organisation is restricted on a need-to-know basis — only staff members whose role requires access to specific categories of data are permitted to view it, and all access is logged and audited. We store your data on secured servers with firewall protection, intrusion detection systems, and regular vulnerability assessments to identify and address potential weaknesses before they can be exploited. Passwords are stored in hashed form and are never accessible in plain text, even to our own technical team. Despite these measures, no system is completely immune to risk, and we encourage you to use a strong, unique password for your 7 lucky account and to enable any additional security features available to you. If you believe your account security has been compromised, please contact our support team immediately so we can take protective action.
As a player on the 7 lucky platform, you have the right to request access to the personal data we hold about you at any time — we will provide a summary of your data within a reasonable timeframe upon receiving a verified request. You have the right to request correction of any inaccurate or incomplete information in your account, and we will update our records promptly upon verification. If you wish to close your account and request deletion of your personal data, you may do so by contacting our support team; please note that we are required by law to retain certain transaction and identity records for a minimum period even after account closure, and those records will be held securely until the retention period expires. You have the right to withdraw your consent to receive promotional communications at any time without affecting the lawfulness of processing that occurred before your withdrawal. If you have concerns about how your data is being handled, you are encouraged to raise them with our support team first — we aim to resolve all privacy-related queries promptly and fairly. For unresolved concerns, you may also contact the relevant data protection authority in the Philippines. All rights requests should be submitted to our support team at support at 7lucky.app with sufficient information to verify your identity.
7 lucky uses cookies and similar browser-based technologies to make the platform function correctly and to improve your experience. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your language preference, and maintaining the security of your account — these cannot be disabled without affecting platform functionality. Performance cookies help us understand how players navigate the platform by collecting anonymised data about page visits, session duration, and error events; this information is used to identify and fix technical issues and to prioritise improvements. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may prevent certain features from working as expected. By continuing to use the 7 lucky platform after being informed of our cookie practices, you consent to the use of cookies as described here. If you have questions about specific cookies in use, our support team can provide further details.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will update the "last updated" date at the top of this page, and where appropriate we will notify registered players via email or an in-platform notice. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the 7 lucky platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to arrange account closure and the return of any verified real-money balance. Previous versions of this policy are available upon request by contacting support at 7lucky.app.
If anything in this Privacy Policy is unclear, check the FAQ page for quick answers about accounts, data, and platform rules. You can also reach the 7 lucky support team directly at support at 7lucky.app for any privacy-related queries specific to your account.